• "Shipment" refers to all cargoes or parcels transported under a single waybill, which may be carried by air, sea, or any other method chosen by ROLLING CARGO LIMITED.
• "Waybill" includes any shipment identifier or document issued by ROLLING CARGO LIMITED or the Shipper's automated systems.
• "ROLLING CARGO LIMITED" refers to any member of the ROLLING CARGO LIMITED Network.

ROLLING CARGO LIMITED may perform the following on behalf of the Shipper or Consignee:

• Complete any necessary documents, amend product or service codes, and advance any duties, taxes, or other charges required by law.
• Act as the Shipper's or Consignee's lawful agent or designate a customs broker for export control and customs clearance.
• Redirect the shipment to the Consignee's customs broker or another address as reasonably requested.

A shipment is considered unacceptable if:

• It contains firearms, ammunition, explosives, counterfeit goods, cash, bullion, live animals, prohibited animal parts, human remains, loose precious stones, shisha, alcohol, cannabis, or illegal goods.
• It is classified as hazardous material, dangerous goods, or restricted articles under relevant regulations.
• The address is incorrect, not properly marked, or the packaging is inadequate.

• Shipments cannot be delivered to P.O. boxes or postal codes.
• Delivery will be made to the address provided by the Shipper, not necessarily to the named Consignee.
• ROLLING CARGO LIMITED may notify the Consignee of an upcoming or missed delivery, offering alternative delivery options.

• All claims must be submitted in writing within thirty-five (35) days from the date ROLLING CARGO LIMITED accepted the shipment for sea cargo, and within ten (10) days for air cargo.
• Claims are limited to one item per shipment, with settlement considered final for all associated losses or damages.
• Damage must be reported within 24 hours.

ROLLING CARGO LIMITED may arrange insurance for loss or damage to the shipment if instructed in writing by the Shipper, provided the applicable premium is paid.

Customers are advised to seek their own insurance for their goods if the goods exceed USD 1,500. This insurance does not cover indirect loss or damage, or loss or damage caused by delays.

ROLLING CARGO LIMITED is not liable for loss or damage resulting from circumstances beyond its control, including but not limited to electrical or magnetic damage to electronic or photographic images, data, or recordings; defects related to the shipment's nature; acts or omissions by third parties; cyber-attacks; or force majeure events such as natural disasters, war, or civil unrest.

The Shipper shall indemnify and hold ROLLING CARGO LIMITED harmless from liabilities, losses, and damages arising from:

• Compliance with the unacceptable shipments policy.
• Secure preparation and storage of the shipment.
• Adherence to export control, sanctions, customs laws, and other regulations.
• Full and accurate declaration of goods subject to government authorizations.
• Provision of complete and accurate information, permits, licenses, and documents.
• Compliance with legal obligations regarding the processing and sharing of personal data.

The Shipper agrees to all routing and diversion, including the possibility of intermediate stops.

Disputes arising under these Terms and Conditions will be governed by the law of the shipment's country of origin and subject to the non-exclusive jurisdiction of its courts unless otherwise required by law.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions.

Once goods have been collected and removed from the warehouse, they cannot be returned or exchanged.

Any claims regarding damaged goods must be reported and verified before the goods leave the warehouse premises.

All carton quantities must be checked at the point of collection. Discrepancies in carton count will only be addressed prior to dispatch from the warehouse.

Any discrepancies related to volume or quantity will not be considered once the goods have been collected.

The individual collecting the goods assumes full responsibility for the condition and handling of the goods once they leave the warehouse.

The person collecting the goods is regarded as the authorized owner or representative of the owner of the goods at the time of collection.

Fragile goods must be collected within 24 hours of notification to ensure their safety and proper handling.

Clients are required to maintain clear and timely communication regarding the collection and handling of fragile goods.

Failure to collect fragile goods within the specified timeframe may result in the company not being held liable for any damage or storage-related risks.