• "Shipment" refers to all cargoes or parcels transported under a single waybill, which may be carried by air, sea, or any other method chosen by ROLLING CARGO LIMITED.
• "Waybill" includes any shipment identifier or document issued by ROLLING CARGO LIMITED or the Shipper's automated systems.
• "ROLLING CARGO LIMITED" refers to any member of the ROLLING CARGO LIMITED Network.

ROLLING CARGO LIMITED may perform the following on behalf of the Shipper or Consignee:

• Complete any necessary documents, amend product or service codes, and advance any duties, taxes, or other charges required by law.
• Act as the Shipper's or Consignee's lawful agent or designate a customs broker for export control and customs clearance.
• Redirect the shipment to the Consignee's customs broker or another address as reasonably requested.

A shipment is considered unacceptable if:

• It contains firearms, ammunition, explosives, counterfeit goods, cash, bullion, live animals, prohibited animal parts, human remains, loose precious stones, shisha, alcohol, cannabis, or illegal goods.
• It is classified as hazardous material, dangerous goods, or restricted articles under relevant regulations.
• The address is incorrect, not properly marked, or the packaging is inadequate.

• Shipments cannot be delivered to P.O. boxes or postal codes.
• Delivery will be made to the address provided by the Shipper, not necessarily to the named Consignee.
• ROLLING CARGO LIMITED may notify the Consignee of an upcoming or missed delivery, offering alternative delivery options.

• All claims must be submitted in writing within thirty-five (35) days from the date ROLLING CARGO LIMITED accepted the shipment for sea cargo, and within ten (10) days for air cargo.
• Claims are limited to one item per shipment, with settlement considered final for all associated losses or damages.
• Damage must be reported within 24 hours.

ROLLING CARGO LIMITED may arrange insurance for loss or damage to the shipment if instructed in writing by the Shipper, provided the applicable premium is paid.

Customers are advised to seek their own insurance for their goods if the goods exceed USD 1,500. This insurance does not cover indirect loss or damage, or loss or damage caused by delays.